Ensuring Your Online Shopping & Payment Is 100% Secure
We understand how important it is for our customers to have peace of mind when shopping online at Giggleberries and we take every possible step to ensure that your payments with us are 100% secure.
Who handles my payment?
When you pay online at Giggleberries and are prompted during the checkout process to enter your bank card details the process at this point is then handled by Sage Pay, which is our chosen online payment gateway provider.
The payment process can be illustrated as shown below;
Why do you use a payment gateway provider?
This is common practice and is the most secure way for online shops to take payment over the internet from its customers. The vast majority of online shops will use a trusted and secure payment gateway provider.
Does Giggleberries get to see my bank or card details?
NO, and we prefer it this way because it is safer for our customer and provides piece of mind for us to know that we never have to know your bank or card details.
If you don't know my bank or card details how to you take payment?
This is because when you get to the part of the checkout process where you are prompted to enter your bank and card details, you are actually providing them to Sage Pay, who will deal with the payment process on our behalf.
Thus, we never get to see your bank or card details as they are handled securely by Sage Pay
What steps do you take to ensure my payment is handled securely?
We take every possible step to ensure your bank and card details are handled securely. It would damage our business if we did not do so. Below are the steps we take;
- All payment transaction processed online at Giggleberries via Sage Pay’s systems is encrypted using 128-bit SSL certificates.
- No cardholder information is ever passed unencrypted.
- You can be completely assured that none of your bank or card details can be examined, used or modified by any third parties.
- As Giggleberries chooses to use SagePay to process payments we are ensuring that your card details are never compromised.
- Sage Pay encrypt every payment transaction to the highest global standards.
- Sage Pay secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA).
- As Giggleberries chooses to use Sage Pay it is complying to the highest level of card data security (we're PCI DSS Level 1 compliant)
Can I place an order by phone?
Yes. We will always help customers to place and pay for their order, even if they prefer to do so by phone.
However, we encourage customers to pay online as this is much more secure for them.
By paying over the phone you are disclosing all of your bank and card details, which Giggleberries would otherwise not see if you paid online.